Policies and Procedures

 


More Bodywork’s Policies and Procedures


 

It is with great intention that all clients of More Bodywork, first-time and returning, receive professional and attentive therapeutic treatment. The following policies and procedures are to serve as a guide to all guests.
More Bodywork strongly believes that your time is valuable, as is your therapist’s, and every attempt is made to be ready for your appointment at your scheduled time. It is with intention and commitment to provide an individualized and superlative massage experience for all clients, out of consideration for your therapist’s time, the following policies have been adopted:

General Office Policies:

• Bodywork sessions are available by appointment only.
• You may choose to talk, or not talk, during the massage. Conversation will always be guided by the client’s direction.

Arriving to Your Massage:

• Please plan to arrive at the studio at least 10 minutes early. This gives you plenty of time to remove yourself from your day and get ready to enjoy your massage experience. In addition to familiarizing yourself with your surroundings this extra time allows the therapist time to ask you questions relevant to the service you are seeking, to get the best possible results from the session. All massages have a dedicated allotment of time, early arrival allows for a relaxed and unhurried experience.

Cancellation Policy:

• 24-hour cancellation notice required, if sufficient notice is not received you will be charged full price for your session. If a client fails to cancel within 24 hours for 2 or more appointments, they may be required to pre-pay for future services.

Late Arrival Policy:

• We regret that late arrivals may not receive an extended session. In special cases, and when the schedule will allow, More Bodywork may be able to accommodate a full appointment. This will be at our discretion, and only with advance notification of your late arrival. The full amount for the scheduled service will be charged.

No Show Policy:

More Bodywork understands that unexpected life events happen. Unpredictable events such as car trouble, unexpected business affairs, and sick kids just to name a few. However, it is still necessary for you to call if you cannot keep your appointment.
• No call/no show – There will be a 10 minute grace period given if you must be late for your appointment. At the 11th minute, if there is no contact, you will be considered a no show and charged full price for your scheduled appointment. If this happens 2 or more times, be prepared to be asked to pre-pay for future services. It is important that your therapist is compensated for reserved time slots.

Scope of Practice:

More Bodywork is a fully accredited and licensed professional in the massage therapy kingdom that is held to the highest standards of the California Massage Therapy Council, American Massage Therapy Association and Associated Bodywork & Massage Professionals.
• Massage therapy is a profession in which the therapist applies manual technique to the soft tissue of the body, and may recommend adjunct therapies, with the sole intention of positively affecting the health and well-being of the client.
• Massage therapists DO NOT diagnose or prescribe for medical conditions. Therapist may refer you to a medical doctor for diagnosis. Massage therapy is not intended to be an alternative for proper medical attention for specific conditions.

Respect for the Client Needs and Boundaries:

• Your therapist is always happy to adjust pressure, temperature, music volume, work on an area longer or move on at the client’s request.
• The client is allowed to determine: how much clothing they would like to leave on as needed for comfort (please note: Therapist will not reach under any article of clothing to get to an area, if you want it worked, keep it uncovered), refusal of a massage technique that brings dissatisfaction, or stop the massage at any time.
• If an emotional release is had during any session, the therapist will check in with the client to find out if they would like to proceed through the session, or if they should discontinue treatment.
• The client will always be modestly draped. The area being massaged will be the only uncovered area. If the client requests verbal check-ins on what will be worked next, we will honor the request.
• Sexual interaction or discussion of any kind between the client and therapist is NEVER appropriate.
• All client visits are treated with confidentiality. If we must consult with another therapist about specific conditions, names will never be used unless to report a potential harm to self or others.

New or Existing/Worsening Medical Conditions:

• It is the client’s responsibility to keep the massage therapist informed of any medications being taken that could affect the bodywork about to be received. Keep in mind that even though a side-effect (like dizziness) may not be present, it is still something your therapist should be aware of in the case of symptom on-set.
• For client’s undergoing chemo and radiation therapies: Please note that a doctor’s note is required that states the doctor is aware of and agrees to the desired treatment of massage.